Terms of use

1. Definitions

1.1“User” means any person who accesses or uses the Platform, whether or not registered.

1.2“Client” means a User who searches for lawyers, posts a case or contacts a lawyer through the Platform.

1.3“Lawyer” means a User who creates or holds a profile on the Platform as a lawyer or law firm.

1.4“User Content” means any text, data, images, documents, attachments, case postings, profiles, reviews, chat messages and other content that a User submits, uploads or publishes through the Platform.

1.5“Verification” means the lawyer checks described in clause 5, shown as the “Verified” (Tier 1) or “Verified Pro” (Tier 2) badge.

2. Role of the Company and the Platform

2.1The Platform is only an online venue that helps Clients and Lawyers find and contact each other. The Company is not a law firm, is not a lawyer, does not practise law and does not give legal advice, opinions or legal services to anyone.

2.2The Company is not a party to, agent of, employer of, partner of or guarantor for any User. All negotiations, engagements, agreements, professional fees, expenses and payments between Clients and Lawyers are solely a matter between those parties.

2.3Using the Platform does not create a lawyer–client relationship, or any other professional relationship, between any User and the Company.

2.4The Company does not collect, hold or charge lawyers’ professional fees on a Lawyer’s behalf and takes no share of the professional fees a Client pays a Lawyer. Any fee the Company charges is a fee for Platform services, such as Verification or visibility, and not a commission or a referral fee.

2.5Articles, explanations, examples, estimated prices and other information on the Platform are general information only, not legal advice, and may be incomplete, out of date or not suited to your facts. Do not make decisions or take action on the basis of that information instead of consulting a lawyer.

3. User accounts

3.1Users must be of legal age and have full legal capacity. A minor or a person whose capacity is restricted by law must obtain the consent of their statutory representative or guardian before using the Platform, and that representative is also responsible for such use.

3.2Users must provide true, accurate, complete and current information and correct it promptly whenever it changes.

3.3Users must keep their PIN, OTP codes, devices and the phone number or e-mail address used to sign in confidential and under their own control. Anything done through a User’s account is deemed to be done by that User, who is fully responsible for it.

3.4The Company has the right, but no obligation, to check information, request further documents, or refuse any registration or service to anyone at its discretion.

4. Prohibited conduct

4.1Users must use the Platform in good faith, lawfully and in accordance with these Terms, and must not:

• provide false information, forge or alter documents, impersonate another person, or pose as a lawyer without a valid licence;
• post, send or publish content that is unlawful, defamatory, obscene, threatening, harassing, inciting, discriminatory or that infringes the rights of others;
• disclose other people’s personal data without the right to do so or beyond what is necessary;
• send spam, unsolicited advertising, malware or harmful code;
• use bots, scripts or any automated means to scrape, copy or harvest data from the Platform;
• access systems without authorisation, probe or circumvent security measures, or interfere with the operation of the Platform;
• use the Platform for fraud, deception, money laundering or any unlawful purpose;
• use information obtained from the Platform for any purpose other than communicating about the legal service concerned.

4.2Users are solely responsible for their own conduct, their User Content and any damage arising from their use of the Platform.

5. Lawyer verification and its limits

5.1For a Lawyer who has not been verified (Tier 0), everything in the profile has been entered by the Lawyer and has not been checked by the Company in any way.

5.2Tier 1 (Verified) steps:

• the Lawyer uploads a copy or photo of their lawyer’s licence and enters the licence number;
• Company staff examine that document online by eye: that the name on the licence matches the profile, that the licence has not expired, that the licence number matches the document and that the photo on the licence is consistent with the profile photo;
• once the Company approves, the profile shows the “Verified” badge.

5.3Risks that remain even when a Lawyer has passed Tier 1:

• the check relies only on copies or photos the Lawyer sent; staff do not meet the person or see the original documents, so forged or altered documents, or another person’s documents used improperly, may go undetected;
• it does not confirm that the person using the account is the owner of the documents;
• the Company does not check the licence status or disciplinary record with the Lawyers Council; a licence may have expired or been suspended, or the Lawyer may have been prohibited from practising, without the Company knowing;
• it is a check at the time of approval only; facts may change afterwards;
• other profile information, such as experience, expertise, track record, education, office, languages and fees, is not checked.

5.4Tier 2 (Verified Pro) steps:

• the Lawyer must have passed Tier 1 first;
• the Lawyer books a date and time to verify their identity with staff at the Company’s office or by video call, enters their national ID number and pays the fee shown on the Platform;
• at the appointment, staff confirm the person against the national ID card and inspect the original lawyer’s licence;
• once the Company approves, the profile shows the “Verified Pro” badge and may receive more prominent ranking or display under criteria set by the Company, which the Company may change at any time.

5.5Risks that remain even when a Lawyer has passed Tier 2:

• staff inspect original documents by eye and are not forensic document examiners, so a sophisticated forgery may go undetected;
• on a video call, staff see the person and the documents only through a camera, which is limited in sharpness and lighting and may be deceived by images, video or face- or voice-altering technology;
• it is still a check at the time of verification only, and the Company does not continuously monitor licence status or disciplinary action with the Lawyers Council;
• the Verified Pro badge does not indicate knowledge, ability, experience, quality of work, honesty, ethics, availability or the outcome of any case, and is not an endorsement, recommendation or guarantee of the Lawyer by the Company.

5.6Whatever Verification level a Lawyer has or does not have, the Company does not certify or guarantee that a Lawyer’s information or documents are accurate, complete, true or current, and the Company is not liable where a Lawyer or any User forges documents, gives false information, conceals facts or impersonates another person.

5.7Before engaging a Lawyer, Clients should check the Lawyer themselves, for example by checking the name and licence status with the Lawyers Council of Thailand under the Royal Patronage, asking to see the original licence and ID, signing a written engagement agreement and asking for a receipt for every payment.

5.8The Company may approve, refuse, suspend or revoke any Verification or badge at its sole discretion without having to give reasons.

6. No guarantees and responsibility between Users

6.1For Lawyers: the Company does not guarantee any number of case postings or Clients, any contact, engagement, income, ranking or other business result from using the Platform, including from paying any fee, and does not guarantee the accuracy of a Client’s information, a Client’s good faith or a Client’s ability to pay professional fees.

6.2For Clients: the Company does not guarantee that any Lawyer will be interested in or take on your matter, nor the quality, suitability, availability, timeliness or outcome of any Lawyer’s services.

6.3The Company is not liable in any case for any act or omission of any Lawyer or other User, including without limitation:

• a Lawyer abandoning the work or the case, missing appointments, not responding or not honouring an agreement;
• a Lawyer breaching lawyers’ professional etiquette, performing their duties deficiently or acting negligently towards a Client;
• fraud, embezzlement or misuse of a Client’s money, property or documents;
• disclosure of a Client’s confidential information or data;
• disputes about professional fees, expenses, refunds or the outcome of a case;
• any damage arising from meeting, communicating or dealing between Users, whether on or off the Platform.

6.4A person harmed by a Lawyer may file an etiquette complaint with the Lawyers Council under the Lawyers Act B.E. 2528 (1985) and take legal action directly against the wrongdoer. The Company may, but is not obliged to, cooperate or suspend the account or badge of the person complained about as it sees fit.

6.5Lawyers must comply with the Lawyers Act B.E. 2528 (1985), the Lawyers Council Regulation on Lawyers’ Etiquette and all other applicable laws, including restrictions on advertising and soliciting cases, and are solely responsible for their profile content, their services and their relationship with their Clients.

7. User Content

7.1Users are solely responsible for their User Content and warrant that they have the right to publish it and that it does not violate any law or anyone’s rights.

7.2Users grant the Company a royalty-free, worldwide licence without time limit to use, reproduce, adapt, format, translate, display, publish and sublicense their User Content for operating, developing and promoting the Platform.

7.3Case postings, Lawyer profiles and reviews may be visible to the public, other Users and search engines. Users should not include more personal or sensitive data than necessary.

7.4The Company has no duty to review User Content but may review, refuse, reformat, hide or suspend the publication of any content at any time at its discretion, without notice and without liability to anyone. Content that has been reviewed or remains published is not endorsed by the Company.

7.5Reviews are the opinions of their authors. The Company does not vouch for their accuracy.

8. Communications

8.1Messages, files and contacts sent through the chat or any other channel are the responsibility of the sender.

8.2The Company may access and review communications on the Platform when necessary, for example for safety, handling reports of abuse, fraud prevention, support or legal compliance.

8.3The Company has no involvement in, and no liability for, contacts or dealings outside the Platform, such as by phone, LINE, e-mail or in person. Users should take care when meeting, sharing information and making payments.

8.4Users agree to receive messages, e-mails, SMS and notifications from the Company about their account and use of the service.

9. Fees and payment

9.1Some services carry a fee, such as the Tier 2 Verification fee and featured-display fees, at the rates shown on the Platform at the time of payment. The Company may set, change or discount fees at any time.

9.2Payments are processed by third-party payment providers under their own terms. The Company is not liable for their errors, delays or declined transactions.

9.3Fees paid are not refundable in any case, including failed Verification, a missed appointment, cancelling or stopping use of a service, account suspension or not receiving work, unless the Company decides to refund at its sole discretion or the law requires a refund.

9.4Paying any fee is not a purchase or guarantee of work, Clients, income or ranking.

10. Intellectual property

10.1The Platform, its software and design, the names and marks Lawmanee and ลอว์มานี่, logos, articles and the Company’s content belong to the Company or its licensors and may not be reproduced, adapted, published or used commercially without the Company’s written permission.

10.2The Company permits Users to use the Platform only in accordance with these Terms. This permission is non-exclusive, non-transferable and revocable by the Company at any time.

11. Disclaimer of warranties

11.1The Platform and all services are provided “as is” and “as available”. The Company gives no warranty, express or implied, as to accuracy, completeness, fitness for any purpose, continuity, security, or freedom from errors, viruses or interruption.

11.2The Company is not responsible for third-party websites, applications or services linked to or used with the Platform, such as payment providers, SMS providers and social media platforms.

11.3The Company may improve, change, suspend or discontinue all or part of the services at any time without notice and without liability to anyone.

12. Limitation of liability

12.1To the maximum extent permitted by law, the Company and its directors, shareholders, employees, agents and partners are not liable for any damage, whether direct or indirect, including special or consequential damage, loss of income, profit, opportunity, data or reputation, or the outcome of any case, arising from or related to the use of or inability to use the Platform, content on the Platform, Verification or the acts of any Lawyer or other User, even if the Company has been advised of the possibility of such damage.

12.2Where the Company is liable under the law, its total liability to a User for any cause is limited to the fees that User actually paid the Company in the 3 months before the event giving rise to the claim, or THB 1,000, whichever is higher.

12.3The limitations in this clause apply to the extent permitted by law and do not apply to liability that the law does not allow to be limited or excluded.

13. Indemnity

Users agree to indemnify and hold harmless the Company and its directors, employees, agents and partners from all damage, liability, fines, costs and legal fees arising from or related to:

• the User’s use of the Platform;
• the User’s User Content;
• a breach of these Terms or of the law;
• an infringement of the rights of any other person;
• any dispute between the User and another User or a Lawyer.

14. Suspension and termination

14.1The Company may suspend, restrict or terminate a User’s account, profile, postings, badges or access to the Platform, in whole or in part, at any time at its sole discretion, with or without cause and with or without notice, without liability to anyone and without refunding any fee paid.

14.2Users may stop using the Platform at any time.

14.3Provisions that by their nature should continue, including clauses 5, 6, 7, 9 to 13, 16 and 17, remain in force after suspension or termination.

15. Changes to these Terms

The Company may amend or change these Terms at any time by publishing them on the Platform, effective on publication unless stated otherwise. Continued use of the Platform afterwards means the User accepts the amended Terms.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with Thai law. Any dispute arising from or relating to these Terms or the Platform is subject to the jurisdiction of the Thai courts, with the competent courts in Bangkok having jurisdiction, unless the law provides otherwise.

17. General

17.1If any provision is void or unenforceable, the remaining provisions stay in force and that provision applies to the extent permitted by law.

17.2A failure or delay by the Company in exercising a right is not a waiver of that right.

17.3The Company may transfer its rights and obligations under these Terms to another person. Users may not transfer theirs without the Company’s written consent.

17.4The Company is not liable for delay or failure to perform caused by force majeure or events beyond its reasonable control, such as disasters, power or network outages, cyberattacks, failures of third-party providers or orders of public authorities.

17.5These Terms and the Privacy Policy are the entire agreement between Users and the Company about the use of the Platform.

17.6These Terms are made in Thai, English and Chinese. If the versions conflict or differ, the Thai version prevails.